Hello !
today we want to talk about a common problem that can drive you mad
when it happends.
You open your “my computer” folder and your CD/DVD drives are gone !
Where did they do ?!
There are two possible causes:-
1. A physical issue, where the drive has died or a power or IDE cable
has somehow come unplugged. Do you see that the drives light is on?
Did someone open the computer lately for some reason?
2. A problem with the registry. This is not an uncommon problem. If
you have ruled out a problem with the drive itself, you should be
able to fix this issue by removing a couple registry keys.
Since working with the registry is dangerous**, you will want to
create a System Restore point before you begin:
Click on Start >Programs > Accessories >System Tools >System Restore.
Editing the Registry
——————–
Make sure you are logged in as Administrator.
- Go to the Start >> Run and type regedit and press Enter to proceed. You will now
be in the system registry. Navigate down through the menus to
this point:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}.
You will see entries for UpperFilters and LowerFilters in the
right side of the screen. Highlight them one at a time and
click Edit, then Delete.
You might see an entry for UpperFilters.bak. It is not necessary
to remove it.
If you do not see entries for these filters, you will have to
do a system restore(***) to a point when you knew the drives were
working.
- Once both UpperFilter and LowerFilters have been deleted, exit
out of the registry editor and restart the PC. When Windows
reboots, it should find the drive again and install any basic
drivers automatically.
If you still have problems finding your CD or DVD drives, you should
use Reimage to a complete fix to your PC.
** If you feel the technical procedure is too much for you, or you
don’t want to take chances, use IYogi Technical Services and it will do all of it
(and more) automatically.
*** If you don’t have a restore point or don’t want/know how to use
is, Reimage will do all of it for you.
Filed under: Computer Maintenance, PC Troubeshooting | Tagged: Administrator, CD/DVD, IDE, Registry
